Welcome to Florist Tottenham’s online flower delivery service. These Terms & Conditions govern your use and purchases made via our e-commerce platform. By placing an order with Florist Tottenham, you confirm your acceptance of these Terms & Conditions. We serve customers throughout Tottenham and surrounding areas, ensuring every online flower order is processed safely and efficiently.
To purchase flowers and related products via our online platform, customers must follow the order process outlined below:
1. Browsing: Customers can review our available bouquets, floral arrangements, and gifts online. Each product listing provides details on size, flower varieties, and pricing.
2. Basket: Add selected items to your virtual basket. You may modify your selection, adjust quantities, and review your basket prior to checkout.
3. Checkout: To finalise an order, proceed to the online checkout where you will be prompted for accurate delivery details, including recipient’s address, postcode (serving Tottenham and surrounding locales), delivery date, and any message for inclusion with the delivery.
4. Confirmation: Upon checkout, you will receive an order summary for review. After ensuring all details are correct, confirm your purchase. Receipt of your order constitutes an offer to purchase, subject to acceptance by Florist Tottenham.
5. Order Acceptance: A confirmation will be emailed to you when your order has been accepted and is being processed. Should any product be unavailable or delivery not possible, we will notify you and, where appropriate, propose alternatives or offer a refund.
We accept a variety of payment methods for online flower delivery orders in Tottenham, including most major debit and credit cards. Payments must be made in full at the point of purchase via our secure platform. Prices for all products and services are listed in pounds sterling (GBP) and inclusive of applicable VAT unless otherwise stated.
We use secure third-party payment gateways to process transactions. Your payment details are handled according to stringent security and data privacy standards. Orders will not be dispatched until payment has been successfully processed and verified by our systems.
In the rare event of a pricing error on our website, we reserve the right to cancel the order prior to dispatch and refund any payments made. Should you suspect unauthorised use of your payment information in connection with an order placed through Florist Tottenham, please contact your bank or card issuer immediately.
Florist Tottenham offers delivery services for fresh flowers throughout Tottenham and the neighbouring areas. Delivery dates and times are subject to availability and may be affected by public holidays, local events, or circumstances beyond our control.
Orders should be placed at least 24 hours ahead for next-day delivery, although we strive to accommodate same-day delivery for online orders received before our published cut-off time. Please provide accurate delivery information; Florist Tottenham cannot be held liable for delayed or failed deliveries due to incorrect recipient details.
Where possible, we will contact recipients if delivery cannot be completed. If the recipient is unavailable, we may leave the flowers with a neighbour or at a safe location, and will leave a delivery card. If neither is possible, we will arrange redelivery at the earliest convenience. Additional redelivery charges may apply.
If you wish to cancel or amend your order, please contact us as soon as possible. Due to the perishable nature of flowers and the custom nature of arrangements, we require a minimum notice period of 24 hours prior to the scheduled delivery date for cancellations or major amendments. For orders cancelled or amended less than 24 hours before dispatch or delivery, we reserve the right to retain part or all of the order value, particularly where preparation or procurement costs have been incurred.
A full refund will be issued for orders cancelled in accordance with our notice policy. For amendments, efforts will be made to accommodate changes, though this cannot be guaranteed on short notice or for bespoke arrangements. Where substitution is necessary—due to seasonal availability or supply interruptions—we will aim to match your chosen item as closely as possible in style and value.
This policy does not affect your statutory rights under UK law.
Florist Tottenham is committed to providing beautiful, fresh flowers as displayed on our website. However, due to seasonal variations and supply factors, exact flower types or colours may occasionally be substituted. All substitutions are made using the freshest available blooms and are matched to the value and style of your chosen arrangement. Photographs are provided for illustrative purposes only, and minor differences may occur.
If you are dissatisfied with your delivered flowers or experience any issues with the quality or accuracy of your order, please notify us within 24 hours of delivery. We will work to resolve the matter promptly and, where appropriate, offer replacement or refund at our discretion.
Florist Tottenham endeavours to supply fresh flowers and exemplary service for all online flower deliveries within Tottenham and surrounding areas. However, we cannot be held responsible for:
Our maximum liability to you in respect of any order for products purchased via our website is limited to the total price paid for those products. Nothing in these terms seeks to exclude or limit liability for death or personal injury resulting from our negligence, or for fraudulent misrepresentation, or other liability that cannot be limited under applicable law.
Flowers are highly perishable goods. If you receive an order that is damaged, or the product is not as described, contact us within 24 hours of delivery with photographic evidence. We will, at our discretion, offer a replacement, alternative arrangement, or a refund. Returns of fresh flowers after the first 24 hours post-delivery are not accepted unless otherwise agreed.
Non-perishable items (such as vases or giftware) may be returned within 14 days of receipt, provided they are in original, unused condition. Please note that return postage or collection costs are the customer’s responsibility unless the product is faulty or not as ordered.
By placing an order with Florist Tottenham online, you confirm you are at least 18 years old and legally capable of entering into a binding contract. You must provide accurate, complete, and lawful information at the point of purchase, and update us if your details change.
It is the customer’s responsibility to ensure recipients are available to receive deliveries at the specified address and time. Where appropriate, you must ensure recipients are not allergic to any includes flowers, and that all items are handled and stored appropriately post-delivery.
Personal data supplied during the order process will be processed in accordance with our Privacy Policy, in line with the UK GDPR and Data Protection Act 2018. We do not use your personal information for any purpose other than to fulfil your order and provide customer service, unless you have expressly provided consent for marketing communications.
We do not sell or share your information with third parties except as necessary to deliver your order or meet legal obligations. Please keep your online account and payment details secure at all times and inform us promptly of any unauthorised use.
These Terms & Conditions and any contracts for the purchase of goods via our online store are governed by and construed in accordance with the laws of England and Wales. Any disputes or claims arising from or related to your use of this website, or to products or services provided by Florist Tottenham, shall be subject to the exclusive jurisdiction of the courts of England and Wales.
By placing an order, you agree to comply with all local laws applicable to your location in Tottenham or the surrounding areas and to cooperate with any legal investigations pertaining to fraudulent activity, misuse of our platform, or disputes.
If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remainder of these terms shall remain in full force and effect. No waiver by us of any breach or default shall be deemed a waiver of any subsequent breach or default.
We reserve the right to update these Terms & Conditions from time to time. Changes will apply to orders placed after the terms have been updated on our website. Please check back regularly to ensure you are familiar with the latest terms.
Should you have any queries or require assistance with your flower delivery order in Tottenham or the neighbouring areas, please use the contact form or customer service channels provided on our website. We strive to respond to enquiries promptly and to resolve any concerns to your satisfaction.
Note: These Terms & Conditions apply to all online flower delivery orders placed with Florist Tottenham by customers in Tottenham and the surrounding areas. Thank you for choosing Florist Tottenham for your floral needs.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Tottenham, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Tottenham.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
