Our Fresh Flowers Return, Refund & Complaints Policy
Your Peace of Mind: Fresh Flowers Guarantee in Tottenham
At Florist Tottenham, we pride ourselves on delivering only the freshest flowers to homes and businesses throughout Tottenham and nearby areas. Your satisfaction is at the heart of everything we do. If your experience falls short of expectations, our comprehensive returns, refunds, and complaints policy is here to assist you.
Our Commitment to Freshness
We carefully select and arrange each bouquet to guarantee that your flowers arrive as fresh as possible. Every order is hand-crafted with attention to detail and quality. To stand by our freshness promise, we offer a Fresh Flowers Guarantee: if your flowers do not appear in peak condition upon arrival, please let us know right away.
Damaged-on-Arrival Policy
Your flowers should arrive in pristine condition, ready to bring beauty and joy into your space. If your flowers are damaged on arrival, we want to make it right. Please notify us promptly, ideally within 24 hours of receipt. To handle your request smoothly, we may ask you to provide supporting details such as a photo showing the issue. This helps us resolve your concern efficiently and improve our services for future orders.
Freshness Window
Your bouquet is guaranteed to be fresh for a minimum of 5 days from delivery, provided it is cared for correctly (including trimming stems and changing water regularly). If your flowers wilt sooner despite proper care, please contact us within this freshness window. We will always seek a resolution that restores your confidence in our quality and service.
Refund and Replacement Options
Your satisfaction means everything to us. If you are unhappy with your flowers due to damage, poor quality, or freshness concerns within the guaranteed period, we offer flexible solutions:
- Replacement: We will arrange a new bouquet of similar value to be sent as soon as possible, free of charge.
- Refund: In cases where a replacement does not resolve your concern or is not possible, we offer a full or partial refund, depending on the circumstances.
Our goal is always to ensure your experience reflects our standards as a trusted local Tottenham florist.
How to Make a Complaint
If you wish to raise a complaint about our product or service, please contact us as soon as possible. Provide your order details and a clear description of the issue so we can investigate thoroughly. We are committed to responding swiftly—most complaints are resolved within 2 working days. Our customer care team will keep you updated throughout the process until a suitable solution is reached.
Trusted Local Service You Can Rely On
Florist Tottenham is dedicated to delighting local households and businesses every day. Our reputation as a trusted local florist means we stand by every order, big or small. We sincerely value your feedback and view every complaint as an opportunity to grow. Thank you for choosing us, and for giving us the chance to create something beautiful for you in Tottenham.
